Cleaning FAQs

We work across Nottingham and the surrounding county, from the city centre out to Hucknall, Arnold, Carlton, Beeston, Stapleford, West Bridgford, Ruddington and Keyworth. The full list is on our areas page. If your postcode is not on it, ask anyway, because the edges move.

No. Our cleaners arrive with everything they need. If you would rather we used your own products, because of a sensitivity in the household or a surface that needs something specific such as natural stone, just say and we will.

Every cleaner is DBS-checked, reference-verified and directly employed by us rather than subcontracted out. We carry public liability insurance and will send the certificate on request. Ask any cleaning company for it before the first visit, and treat a certificate that never arrives as your answer.

Not at all. Most of our regular customers are at work. A key safe is the usual arrangement and the one we would recommend, because the key never leaves the property and you can change the code whenever you want.

Tell us within 48 hours and we will come back and put it right at no charge. For end of tenancy work the window is 72 hours, which covers the gap between the clean and the check-out inspection.

Tell us the postcode, the property size, how many bathrooms, whether there are pets and roughly what condition things are in. We come back with a fixed price in writing. We do not publish a price list, because a quote produced from a bedroom count alone has priced an average property rather than yours, and it gets revised on the day.

No. There is nothing to sign for domestic cleaning and no minimum term. Give us 24 hours' notice to change or pause a visit and there is no charge. Commercial contracts run on a written specification with a notice period, normally one to three months.

Regular customers pay by bank transfer or standing order after each visit or monthly. One-off and end of tenancy cleans are settled on completion. We never ask for a deposit up front.